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Mission

 Mercheford House is an NHS General practice that provides General Medical Services to our registered patients.  Our mission is to continually improve the quality, range and mode of delivery of our care, in consultation with our patients, staff and Cambridge and Peterborough Clinical Commissioning Group.

 Values

 How we accomplish our vision is an important as the vision itself.  Fundamental to success for the practice are these basic values:

  • Staff

Our staff is the source of our strength and expertise.  They provide our corporate intelligence, knowledge and skill, and determine our reputation and vitality.  Involvement and teamwork are our core human values.

  • Care

Our patient’s personal healthcare is the end results of our efforts and should be of a standard comparable to the best in Britain.  As our care is viewed, so we are viewed.

  • Efficiency

Nothing other than the maximally efficient management of the resources at our command, human and otherwise is acceptable.

 Guiding Principles

  • Quality comes first

To achieve patient satisfaction, the quality of our care and service must be our number one priority.

  • Patients are the focus of everything we do

Our work must be done with our patients and their carers in mind, providing higher standards of care than our colleagues.

  • Continuous Improvement is essential to our success

We must strive for excellence in everything we do: in our care, in its safety and value – and in our services, our efficiency and our human relationships with our staff and patients.

  • Staff Involvement in our way of life

We are a team.  We must treat each other with trust and respect.

  • Medical Colleagues and institutions are our partners

Mercheford House and its staff must maintain mutually beneficial relationships with other medical colleagues on whom we call for help from time to time, and who call for help from us.

  • Integrity is never compromised

The conduct of those who work in and on behalf of Mercheford House must be pursued in a manner that is ethically, medically and socially responsible and commands respect for its integrity.

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