CQC STATEMENT OF PURPOSE
Mercheford House is a General Practice Partnership open to all patients living within our Practice area of March and the surrounding areas.
We are a Personal Medical Services (PMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GP’s assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospitals admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.
Our GPs are also involved in the education of practice staff and other healthcare professionals.
Dr Y K Teo & Partners: Partnership
Dr Yee Kiat Teo, Dr Nazia Ulla, and Dr Eamonn Walsh
Registered Manager: Dr Eamonn Walsh
Location: The Practice Address is:
Mercheford House, 28 Elwyn Road, March, Cambridgeshire. PE15 5BY
Our mission is to continually improve the quality, range and mode of delivery of our care, in consultation with our patients, staff and Cambridge & Peterborough Commissioning Group.
How we accomplish our vision is as important as the vision itself. Fundamental to success for the practice are these basic values.
Staff - our staff is the source of our strength and expertise. They provide our corporate intelligence, knowledge and skill and determine our reputation and vitality. Involvement and teamwork are our core human values.
Care – our patient’s personal healthcare is the end results of our efforts and should be of a standard comparable to the best in Britain. As our care is viewed, so we are viewed.
Efficiency – nothing other than the maximally efficient management of the resources at our command, human and otherwise is acceptable.
Quality comes first – to achieve patient satisfaction, the quality of our care and service must be our number one priority
Patients are the focus of everything we do – our work must be done with our patients and their carers in mind, providing higher standards of care than our colleagues.
Continuous Improvement is essential to our success – we must strive for excellence in everything we do: in our care, in its safety and value – and in our services, our efficiency and our human relationships with our staff and patients.
Staff Involvement in our way of life – we are a team. We must treat each other with trust and respect.
Medical colleagues and institutions are our partners – Mercheford House and its staff must maintain mutually beneficial relationships with other medical colleagues on whom we call for help from time to time, and who call for help from us.
Integrity is never compromised – the conduct of those who work in and on behalf of Mercheford House must be pursued in a manner that is ethically, medically and socially responsible and commands respect for its integrity
The PMS services provided by our GPs are defined under the Standard Personal Medical Services Contract. These services are mainly split into three groups:
We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management or terminally ill patients.
Our core services include: GP Consultations; Asthma clinics; Chronic obstructive airways disease clinics; Coronary heart disease clinics; Diabetes clinics
Our additional services include: Cervical cytology screening; Contraceptive services; Child health surveillance; Maternity services; Certain minor surgery procedures; Vaccinations and Immunisations
Our enhanced services include: Childhood vaccinations and immunisations; Diabetes Management; Prostate Cancer injection therapy; Extended minor surgery; Flu & Pneumo immunisation; Joint injections; Dementia; Extended Hours; Admission Avoidance; Near Patient Testing; Chlamydia screening; NHS Health checks; Learning Disability; Shingles
Arrangements made for consultation with patients
The surgery and telephone lines are open from 8.00 a.m. – 6.00 p.m. Monday to Friday. A range of appointment times are available with all members of the clinical team.
Appointments can be booked online, over the telephone or in person. Out of hours: the telephones are automatically redirected to the Out of hours provider.
Arrangement for dealing with complaints
All complaints should be made to the Practice Manager. We have a complaints procedure for managing all complaints.
Arrangements for respecting the privacy and dignity of patients
We adhere to the standards of the Data Protection Act regarding confidential data and offer a chaperone service to patients. As we cannot guarantee the availability of a chaperone unless requested in advance, you may be asked to make another appointment to facilitate this
Date: 30th December 2014
Revision date: 30th December 2015